Accessibility Statement

"Show map" button is inaccessible

On the sports page, the "Show map" button cannot be activated by users who rely on keyboards or screen readers.

Revision / implementation of keyboard shortcuts, tabbing order, and better labeling to support screen readers, ensuring it can be selected and activated with a keyboard and clearly announced by screen readers.

Navigation on pricing cards is difficult

Impact mobile devices, lack of consistent labels and keyboard navigation when selecting pricing options.

Revision / implementation of relevant descriptions for these navigation elements, and ensure they can be operated with a keyboard.

Important updates are not announced automatically

Pages reload unexpectedly

The entire page refreshes automatically when a user changes key data inputs.

Define standards for when full page reload is required, and update data connections to reload only relevant components in other situations to ensure user's focus and context remains intact when users interact with dynamic data controls.

No "Skip to main content" option

There's no quick way for keyboard or screen reader users to jump past repetitive elements like visual banners or navigation menus to get directly to the main content of a page.

Implement "Skip to main content" at the very top of every page that allows assistive technologies to help users by bypassing these repeated sections, improving content navigation.

Semantic use of headings

Inconsistent or incorrect use of heading levels, making outline-based navigation difficult and confusing.

Review and correct all headings to ensure they follow a logical order and accurately describe the content sections.

Missing structural tags

Important sections like the header and footer are sometimes built using generic elements instead of proper structural tags.

Use the correct structural tags for these key areas to improve how assistive technologies interpret the page.

Buttons used incorrectly for navigation

Sometimes, elements that look and act like buttons are used for navigation, when they should be links.

Use proper links for navigation and ensure their purpose is clear to assistive technologies, including use of title attributes for additional usage information as needed.

Layout problems on small screens or when zoomed in

Some pages don't always display correctly on very small screens or when users zoom in significantly (up to 400%), causing content to be hidden or unusable.

Modernize legacy content to responsive framework, ensuring content rearranges itself properly on smaller screens and when zoomed in, without requiring horizontal scrolling.

Unclear focus for videos

When navigating with a keyboard, it's not always clear which video is currently selected or "in focus" on the video-on-demand page.

Add a clear visual highlight around videos when they are selected by keyboard navigation.

Duplicate links

On some pages, the same link appears multiple times, which can be confusing for screen reader users who hear it announced repeatedly.

Hide the redundant copies of these links from screen readers while keeping one accessible version.

Inconsistent page titles

Different steps in a workflow may have the same page title, making it hard for users to know where they are within a multi-step process.

Each page or step should have a unique and descriptive title, and a relevant description metatag.

Missing footer on plan change page

The plan change page lacks a footer with useful links, limiting how users can navigate to other parts of the website.

Add the global standard footer with navigation links to this page.

Missing autofill suggestions

Some input fields don't suggest common information (like email addresses) for autofill. This can slow down users, especially those with cognitive disabilities or who use dictation software.

Add the correct settings to these input fields so browsers can offer autofill suggestions.

Vague error messages

Error messages are too generic (e.g., "invalid input") and don't provide helpful tips on how to fix the problem.

Make error messages more specific and include suggestions for correction (e.g., "Email must contain @" instead of "invalid input").

No alternative to scrolling

For some content, there isn't an alternative to scrolling, which can be difficult for users who struggle with precise mouse movements or touch gestures.

Add an arrow button or similar control that allows users to navigate content without relying solely on scrolling.

Untranslated content

Some parts of the website are not translated into all supported languages.

Ensure all user-facing content is translated by localization tools.

Redundant alternate text descriptions

Some visual elements may not have had their alternate descriptions tailored to replace the visual content.

Global review of alternate text attributes to ensure they add meaning to screenreader-based experiences.

Legacy Content

The Urban Sports Club digital content includes a mix of legacy code that may not be fully accessible.

Migration of that content into a new accessible platform. This is an ongoing project to support better user experiences and technology across all of our products. Releases are incremental and ongoing. This project includes backend and frontend modernization, including WCAG 2.2 AA compliance.